Email support
suporte@novocoracao.com.brCreate, activate and test before publicationSupport & help
How can we help?
Find help with access, registration, entries, reports, privacy, accessibility and account deletion.
Manual channel prepared
The form prepares a message and opens the person’s email app. The mailboxes below must still be created, tested and assigned to responsible staff before publication.
Support & help
Minimum channels
Privacy and data
privacidade@novocoracao.com.brCreate, activate and test before publicationService hours
Response time not yet publishedPublish time zone, acknowledgement and response targetScope
Support will be able to help with
Account and access
Registration, sign-in and contact changes.
Using the app
Local entries, reports and operation.
Privacy
Access, correction, objection and data information.
Deletion
Closing an account and deleting associated data.
Accessibility
Reporting barriers and requesting an alternative format.
Security
Suspected unauthorized access, defects or vulnerabilities.
Contact
Send a request
Continuing opens your email app with a prepared message. The request is sent only after you review and send that message.
Before contacting us
- provide the email linked to the account;
- include device, system and app version if known;
- briefly describe the issue and approximate date;
- use screenshots without third-party data when needed;
- never send passwords, authentication codes, full IDs or health values.
Emergencies and medical guidance
Support does not provide medical care, interpret tests, change treatment or monitor messages continuously. In an emergency in Brazil, call SAMU at 192 or go to the nearest emergency service.
FAQ
Frequently asked questions
I forgot my password.
The final product must provide account recovery on the sign-in screen. If the registered contact is unavailable, support will need proportionate identity verification.
My data is missing from a report.
Check the selected period and whether the entry was saved on this device. Provide app version and approximate date to support without sending health values.
Can I send a report to my doctor?
Use only the app’s designated feature and confirm the recipient. Sending a report does not guarantee immediate review or continuous monitoring.
How do I delete my account?
Use the Delete account page. The released app must also include an in-app deletion option.